Satisfaction Reports
from Help Scout

Do you provide awesome support? Show it off by displaying it on your website! Use this WordPress plugin to show your Help Scout satisfaction ratings.

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satisfaction ratings help scout wordpress

Downloads: 1,341

Active Sites: 10

Stable Version:

Released: 8/17/22

What Users Are Saying

 5 stars

overall rating from 3 reviews

Puneet Sahalot (puneetsahalot)
Puneet Sahalot (puneetsahalot)
Amazing plugin. Didn't know this even existed!
Great plugin for product makers who use HelpScout and want to show real-time customer satisfaction ratings. Easy to use and build trust among your new customers.
January 15, 2020
Daniele (WP-OK) (dabesa)
Daniele (WP-OK) (dabesa)
Great plugin!
Great plugin, fast support.
September 3, 2016
worldtravlr
worldtravlr
Love it! Perfect way to share happiness ratings with customers!
Thanks so much to Andrew for making this! [...]It works perfect, is lightweight, has really cool graph options which I love and makes it easy to share with customers contacting you how how happy the majority of your customers are with your companies support! Just what I had been looking for! Highly recommended and with Andrew behind the code, you know it it top notch as he is also involved in making EDD and AffiliateWP 🙂 Why are you still reading this? If you have HelpScout and WordPress, download it and install it now 🙂 Read more »
September 3, 2016

Displayed using our other plugin: Plugin Reviews

Screenshots

Live Example of Our Satisfaction Ratings

From the last 12 months of Starfish support:

How to Setup

  1. In Help Scout click your profile avatar in the top-right corner and select “Your Profile” in the menu.
  2. Click “My Apps” in the bottom of the left-sidebar. Then the “Create My App” button at the top.
  3. In a separate tab, go to to Settings > Satisfaction Reports in the WP Admin of the site running this plugin. Copy the oAuth redirect URL from the top of that page.
  4. Go back to Helps Scout and name the app something like “Satisfaction Reports on WordPress”, paste the Redirection URL into the field provided, and click the “Create” button.
  5. Copy/paste the App ID and App Secret from Help Scout into the Satisfaction Reports settings page, then click “Save Changes.”
  6. Click the new “Authenticate with Help Scout” button, then the “Authorize” button when asked if you should grant your site access to your Help Scout account.

That’s it! You’re all connected. Now just choose a mailbox (if applicable) and set the date range you want it to pull in Satisfaction Ratings for.

Show all ratings (great, okay, not good) as an unordered list:

[happiness_report]

Show only the “great” rating

[happiness_report rating="great"]

Show only the “okay” rating

[happiness_report rating="okay"]

Show only the “not good” ratings

[happiness_report rating="not good"]

Show all ratings (great, okay, not good) as individual graphs

[happiness_report graph="yes"]

Show only the “great” rating as a graph

[happiness_report rating="great" graph="yes"]

Show only the “okay” rating as a graph

[happiness_report rating="okay" graph="yes"]

Show only the “not good” rating as a graph

[happiness_report rating="not good" graph="yes"]

Show all ratings (great, okay, not good) as an unordered list

<?php echo hrfhs_show_rating(); ?>

Show only the “great” rating

<?php echo hrfhs_show_rating( array( 'rating' => 'great' ) ); ?>

Show only the “okay” rating

<?php echo hrfhs_show_rating( array( 'rating' => 'okay' ) ); ?>

Show only the “not good” ratings

<?php echo hrfhs_show_rating( array( 'rating' => 'notGood' ) ); ?>

If you’d like to show happiness reports on a specific page, and want them to be graphs
you’ll first need to load the scripts like this:

/**
 * Force front-end scripts to load for graphs
 * Only required for showing the graphs
 */
function hrfhs_load_graph_scripts() {

    // only load the graph scripts on this page ID
    if ( ! is_page( '123' ) ) {
        return;
    }

    add_filter( 'hrfhs_force_frontend_scripts', '__return_true' );
}
add_action( 'template_redirect', 'hrfhs_load_graph_scripts' );

Then you can echo the PHP function as shown in the below examples:

Show all ratings (great, okay, not good) as individual graphs

<?php echo hrfhs_show_rating( array( 'rating' => 'all', 'graph' => 'yes' ) ); ?>

Show only the “great” rating as a graph

<?php echo hrfhs_show_rating( array( 'rating' => 'great', 'graph' => 'yes' ) ); ?>

Show only the “okay” rating as a graph

<?php echo hrfhs_show_rating( array( 'rating' => 'okay', 'graph' => 'yes' ) ); ?>

Show only the “not good” rating as a graph

<?php echo hrfhs_show_rating( array( 'rating' => 'notGood', 'graph' => 'yes' ) ); ?>

2.0.1

  • Fixed oAuth Issue.

2.0.0

  • Updated to Help Scout API version 2.0.
  • Updated setting screen, so a user can now authorize help scout account from here.
  • Added a starfish promotional sidebar box on the setting page.
  • Added “How to” sidebar box on the setting page.
  • Fixed Javascript for PHP Implementation on the front end.

1.0.0

  • Initial release